New forward service from NZ Post: YouShop

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#1042800 13-May-2014 09:35

I have used YouShop service for the first time. Bought some computer accessories from Amazon and got it shipped.

Arrived at YouShop and paid for it. - 07/05/2014
Shipped from YouShop - 08/05/2014
The package arrived in the country - 12/05/2014
Customs cleared on the same day it arrived and I received an email - 12/05/2014
Today's status - Damaged - 07:54AM on 13/05/2014

Called to check on it and the operator said the packaging is damaged and they are now checking if the contents are good. They will re-package it and send it either today or tomorrow.

Anyone with similar experience?
I don't know the extent of the damage and the operator said she was unsure.

Question is - If I find some parts are damaged inside the box after we start using, do I have to send them back at my cost to Amazon? or will it be covered by YouShop? I have compensation cover ticked and the parcel is only around 130 USD dollars worth plus 51 NZ dollars for shipping.

4possm

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#1042802 13-May-2014 09:39

It sounds like it has been damaged in transit as from memory Youshop advise you if they receive the item damaged at the US depot.

In that case it would be up to Youshop to cover the replacement/refund if the goods are damaged.

maxeon

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#1042810 13-May-2014 09:43

From the tracking number update it does not say the package was damaged at the USA warehouse. It sounds like the package was damaged after the customs clearance in NZ and just before out for delivery (today). The operator on the phone said they normally open it up and check and repackage it for delivery if its not major.

Sounds good, but what if I notice there is an issue after I open the manufacturer packaging and I start using the peripherals ? (Like water damage etc).

4possm: It sounds like it has been damaged in transit as from memory Youshop advise you if they receive the item damaged at the US depot. In that case it would be up to Youshop to cover the replacement/refund if the goods are damaged.

4possm

76 posts

Master Geek

#1042813 13-May-2014 09:48

What I did mean was it sounds like it was damaged in transit to NZ.

Your best option is AS SOON as you receive the parcel. Open it in front of the courier, do not let him leave until you have opened it.
If you notice damage, do not accept delivery. Get courier to sign statement that you have received in damaged condition.

If however there is no noticeable damage and then you try to use the part and find it is not working. you may be restricted to dealing with Amazon, so hopefully for your sake, damage is noticeable or it is not damaged at all.

4possm

76 posts

Master Geek

#1042814 13-May-2014 09:53

robjg63: From the info below the total cost of the item (including freight) would need to be over $400NZD to exceed $60 of GST.
So $100USD should be fine.

The customs site has plenty of info - but this probably covers it well:
http://www.customs.govt.nz/inprivate/sendingitemstonz/Privateimportsbypost/Pages/default.aspx

"Goods mailed into New Zealand may be subject to import duty. Import duties are calculated on the Customs value of the goods in New Zealand dollars. The goods may also be subject to Goods and Services Tax (GST) of 15%, based on the Customs value of the goods, and including the duty (if any) and postal/courier charges. Goods liable for duty and GST of NZ$60 or more cannot be released until the charges are paid. There will also be an import entry transaction fee (IETF) and MPI biosecurity system entry levy. If your goods are valued at over NZ$1,000, you will need a client code."

But just remember, Freight is included in that $400 so if you are getting an item worth $340 and your freight is $80 you will be hit with GST.
Also remember some items have large duties on them and this can jump that up drastically if you are importing an item with one of the 20odd% duties. As an example spend $300 on clothes including freight and you'll likely be hit with $100 of GST!

maxeon

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#1042816 13-May-2014 09:57

I will not be home when the parcel arrives.
Hopefully nothing wrong, but if I notice anything damaged on the items manufacturer packaging then I will lodge a claim.

4possm: What I did mean was it sounds like it was damaged in transit to NZ. Your best option is AS SOON as you receive the parcel. Open it in front of the courier, do not let him leave until you have opened it.
If you notice damage, do not accept delivery. Get courier to sign statement that you have received in damaged condition. If however there is no noticeable damage and then you try to use the part and find it is not working. you may be restricted to dealing with Amazon, so hopefully for your sake, damage is noticeable or it is not damaged at all.

4possm

76 posts

Master Geek

#1042817 13-May-2014 09:59

maxeon: I will not be home when the parcel arrives.
Hopefully nothing wrong, but if I notice anything damaged on the items manufacturer packaging then I will lodge a claim.

4possm: What I did mean was it sounds like it was damaged in transit to NZ. Your best option is AS SOON as you receive the parcel. Open it in front of the courier, do not let him leave until you have opened it.
If you notice damage, do not accept delivery. Get courier to sign statement that you have received in damaged condition. If however there is no noticeable damage and then you try to use the part and find it is not working. you may be restricted to dealing with Amazon, so hopefully for your sake, damage is noticeable or it is not damaged at all.

Bugger,

In that case, photograph everything. Before you open it photograph any noticeable damage and then the same once you've opened the packaging.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

nzpostbm

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NZ Post

#1043510 14-May-2014 10:39

Looking at this issue regarding your parcel, it appears only the outer packaging was affected.

If there are any issues with internal contents, please let NZ Post Customer Support know.

maxeon

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#1043514 14-May-2014 10:41

Thanks, I have received email confirming the same.
I have not yet looked at the package but will confirm once I am back home tonight.

nzpostbm: Looking at this issue regarding your parcel, it appears only the outer packaging was affected.

If there are any issues with internal contents, please let NZ Post Customer Support know.

networkn

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#1045578 15-May-2014 14:44

Does anyone have a coupon that is currently running for more than 10%?

maxeon

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#1045579 15-May-2014 14:46

Hi,
I looked at the contents last night and they does not seem to be any damage to the actual products itself.
However, the box itself was probably a water damage.

Thanks for your help.

maxeon: Thanks, I have received email confirming the same.
I have not yet looked at the package but will confirm once I am back home tonight.

nzpostbm: Looking at this issue regarding your parcel, it appears only the outer packaging was affected.

If there are any issues with internal contents, please let NZ Post Customer Support know.

4possm

76 posts

Master Geek

#1045596 15-May-2014 14:57

So late last month I ordered a pair of size 11 Ice Hockey skates from a US online store.
Just received them and they sent me size 9 Inline Roller skates DOH!

Fortunately for me the skates I received are worth A LOT more than the ones I ordered so they'll be going on trademe and will buy another pair.

Anyone else had issues with being sent the wrong item? How do you normally remedy this as because my address is not the original destination I can't get them to pick these back up and replace them.

I guess this could be a service Youshop could add to their existing service.
As an optional extra you could have them open manufacturers packaging and photograph it for you / check it off the original invoice to make sure you have been sent the right item? Do you guys think this would be a good idea. I think especially for high priced items it could be advantageous so you could make sure you are receiving the right item before having it sent to NZ.

Thoughts?

Kthulhu42

34 posts

Geek

#1048371 19-May-2014 20:16

4possm: So late last month I ordered a pair of size 11 Ice Hockey skates from a US online store.
Just received them and they sent me size 9 Inline Roller skates DOH! Fortunately for me the skates I received are worth A LOT more than the ones I ordered so they'll be going on trademe and will buy another pair. Anyone else had issues with being sent the wrong item? How do you normally remedy this as because my address is not the original destination I can't get them to pick these back up and replace them. I guess this could be a service Youshop could add to their existing service.
As an optional extra you could have them open manufacturers packaging and photograph it for you / check it off the original invoice to make sure you have been sent the right item? Do you guys think this would be a good idea. I think especially for high priced items it could be advantageous so you could make sure you are receiving the right item before having it sent to NZ. Thoughts?

I recently received a forwarded parcel that unfortunately had a similar but not-what-I-wanted-item. I'm going to get a quote to see what shipping back to the seller would be, but I'm really annoyed that it's highly possible I will end up paying more for return shipping than the item would cost, not to mention that I won't be able to get the item I originally requested - I'll have to get a refund. Forwarding services that check you get what you ordered would be good, but I doubt someone would understand that I ordered a "Silver BLOSSOM bunny" and not the "Silver Bunny."

I also have a parcel sitting in Youshop that is making me a little uncomfortable, I explained to the seller that I was using a forwarding service and to please send my order in a particular size parcel. The seller packaged my items, gave me the dimensions, and when I gave the go-ahead, sent them to my Youshop address. However, when it arrived there, Youshop has given me a quote based on different dimensions. It's only six or so dollars more, but it makes me feel like there's something off.

I really hope that they have a voucher deal soon (If you have a westpac credit card, using the code "Westpac" will give you 10% off, but I don't) so I can pay what their calculator estimated I would be paying.

richms

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#1048379 19-May-2014 20:20

The risk of incorrect items etc is something you take when using a forwarding service.

I would rather they lower the price and fix the speed than add on other things.

Richard rich.ms

Kthulhu42

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#1048784 20-May-2014 13:17

I talked about my parcel and also commended their excellent customer service on Twitter, and they got in touch with me and gave me a coupon. I'm really impressed to be honest, a lot of companies would shrug and go "Not our problem" but youshop was really helpful and understanding.

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