k1w1k1d:
We were advised by management over a week before lockdown started to take laptops etc home each night and test that we were ready for WFH. Any issues had time to be sorted before lockdown started.
We advised our clients of the same. Some did, some didn't. The first few days of lockdown were pretty awful helping everyone remember how it worked, passwords, removed 2FA apps that had to be reinstalled. Everyone expected to be working 5 minutes after they got home and a number weren't particularly patient or pleasant. In the grand scheme of things, a relatively small number, but it adds up and as others have mentioned, it takes it's toll.
Because we know not everyone is working 8-5pm we have been pulling some massive hours making sure when someone emails or calls at 9pm, we have someone helping them so they can be productive.
When you are allowed, you should say something kind to your IT provider internal or external. A lot of us are working really hard to keep the lights on.